Customer Service Associate II

You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience. • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager. • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience. • Builds emotional connections through meaningful and empathetic interactions with customers. • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed. • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

• 2-3 years of retail customer service and/or sales experience preferred • High School Diploma or equivalent

JOB TYPE - Permanent, Full-time BENEFITS ELIGIBLE? Yes HOURS - 34-40 hours per week. Must have complete open working availability throughout the week from Monday to Sunday. The hourly pay range for this role is $19.14 - $27.32 per hour. We offer competitive benefits and perks, such as medical and Rx*, dental, vison, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more!